FAQ

Frequently Asked Questions:

Q. Where are you located?

A. We are located in Burnside, CHCH NZ (5 minutes from UC, and 8 minutes from the airport) and offer local collection or overnight postage across New Zealand.

 

Q. Do you do Try ons?

A. We DO NOT offer in store or postal try ons. This is the risk you are taking when using our service. You may ask for measurements or photos on before booking to ensure your satisfaction. Please do not contact us regarding try ons, as we are not offering this service.

 

Q. How much is shipping?

A. Shipping is $14 for overnight tracked nationwide. An extra $4 is charged for rural deliveries or Saturday delivery. This includes a prepaid return bag. We strictly only send within NZ, unless you’re purchasing an ex rental. We are open to posting elsewhere, please arrange this with us. 

 

Q. When can I order a rental?

A. For pick up orders: usually until midday the day of your event! But sometimes this isn't the case so, please message us before booking online. 

For postal orders: orders can be placed up until 1pm on Wednesday before your event (if your event is in the weekend).

 

Q. What if my dress does not arrive in time for my event?

A. All situations are different so will be handled based off the situation. Majority of orders will be refunded (minus postage costs), if they do not arrive on time due to any NZ Post delays. We highly recommend using an address that is non rural to better avoid any delays.

 

Q. When am I able to collect my garment?

A. You are welcome to collect your garment when you receive an email confirming your dress is ready to be collected within our pickup times, which can be found in the ‘local pickups’ tab on our website. Times may vary each week and will be updated on the Tuesday of each week. If these times don't work, please get in touch with us ASAP!

 

Q. Am I able to get one way post so I am able to receive the garment via post but drop the dress back vice versa?

A. Yes, we can do that! Depending on the dress availability for the following week you may not be able too. However, flick us an email and we can see what we can do for you!

 

Q. What condition will my dress be in when it arrives?

A. Between rentals, our dresses are carefully washed hand-washed, inspected, and steam-ironed to ensure they arrive in excellent condition. If you have an issue with the condition of the dress, please message us and we will do our best to ensure you are happy!

 

Q. Do I clean the dress if I dirty it?

A. No, please leave the cleaning to us, even if you have accidentally damaged or stained it. We will take care of all the cleaning and repairs.

 

Q. How long do I get the rental for?

A. Our standard 3 day rental period is just for one night, you post/drop it back the next working day after you have worn it. If you are wanting an extended rental, we are very happy to offer this for an additional fee! Please get in contact with us via email (byjessrentals@gmail.com) or Instagram DM to arrange this.

 

Q. How do I contact you?

A. All contact information can be found in our CONTACT US tab.

 

Q. When will my garment get posted out for the weekend?

A. Our garments are sent out Tuesdays/Wednesdays of that upcoming weekend. All our garments are posted via overnight courier shipping. Your garment is aimed to get to you at least 1 day before your event.

 

Q. When do I return my garment ?

All orders need to be returned by the next working day after your event. 


Q. What should I do if I lose my return postage bag?

A. If you've lost your return postage bag, please contact us as soon as possible to arrange an alternative. Typically, you will need to purchase a replacement postage bag with overnight courier service. Please note that this cost will be your responsibility, as we are not liable for lost return bags.

 

Q. Can someone else wear the item I’ve rented?

A. No, the rented garment is for your use only and must not be shared or loaned to others.


Q. What happens if I don’t return the garment on time?

A. Late returns incur a fee of $20 per day. If your delay affects another booking, you may be required to compensate the full rental cost of the impacted booking.

 

Q. Can I extend my rental period?

A. Yes, extended rentals are available. Contact us to arrange this service.

contact us.