Terms and Conditions

BJR Rental Agreement:

Rental Agreement/Terms of Service

 

Table of Contents:

  1. Basic Rental Rules/ Agreement
  2. Rental Fees
  3. Local and Postal Bookings
  4. Item Care / Damages
  5. Dry Cleaning / Cleaning
  6. Issues Upon Receiving a Rental
  7. Theft or Unpaid Damages
  8. Order Modifications
  9. Cancellations
  10. Returns
  11. Late Fees
  12. Bulk Rentals
  13. Payment Options
  14. For Sale Items
  15. Your Obligations

Here at By Jess Rentals, we take pride in our variety of garments, from brands to sizes and we cannot wait to dress you up for your next event.

 

By choosing to rent with By Jess Rentals you agree to the following:

 

This website is operated by ‘By Jess Rentals’.

By visiting any aspect of ‘www.byjessrentals.com and/or purchasing from us, you engage with our ‘service’ and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms and Conditions” AND “Rental Agreement”). These Terms of Service apply to ALL users of the site including customers renting and/or purchasing.

 

We reserve the right to alter and add to our hire terms and conditions as required. Any changes published will be effective immediately. Users of the site are responsible for ensuring they’re aware of the latest Terms and Conditions published on our website.

 

Placing an order of any sort automatically binds you to these terms and conditions.

 

Refunds and Credits are not offered (as further described below) for:

  • Change of mind or simply not liking the garment on.
  • Fitting/sizing related issues.
  • When a cancellation is made with less than 7 days’ notice.
  • Rentals that arrive late and were placed late (less than 4 working days in advance).
  • Damaged garments not following the requirements below.
  • Postal bookings that didn’t arrive in time due to redirecting or altering the tracking.
  • May include more instances stated below.

 

Our rental policy ensures fairness for both us and the customer. If your order has been sent or picked up, we are unlikely to be able to get the garment rebooked for the same dates. We have also held the garment from other customers once your order has been booked. Lastly, we have completed the rental preparation on our end to get the garment to you on time, this includes cleaning, the preparation and wrapping of your garment.

 

 

Refunds/Store Credits:

You are eligible for a Store Credit if,

 

  • Any cancellations as long as it is a minimum of a week notice prior to the booked date of the garment, and we are advised of this.

 

  • Postal delays out of both the renters and our control, and the garment was booked a minimum of 4 days prior to the event the garment is needed for. (Minus postal cost).

You are eligible for a refund if,

 

  • You received the garment damaged (more details below).

 

  • The garment you booked is unavailable due to previous renter (cancellation made by us).

 

  • Any cancellations made by us, unless a swap or exchange is made.

 

 

  1. Basic Rental Rules/ Agreement

When you hire from By Jess Rentals, you are purchasing the right to wear one of our garments during your agreed rental period, stated on your confirmation email and in our system. The rental period can be chosen prior to checking out on our website. Only you, the renter, are able to wear your rented item and therefore it is not to be shared around to others whilst in your procession.

 

Garments can be booked via our website at any time, your booking is secured when the payment has gone through, and we have received payment on our end. No email confirmation, no booking. If you think you have booked with us but have not received an email please get in contact with us as soon as possible via email, Instagram or phone.

 

The rental period is for the period of rental time that has been agreed by both parties (the renter and us- By Jess Rentals). Therefore, after the agreed period of rental has expired, your right to have the item expires. You agree to return your item by the next working day of your rental expiration date (the last date of your rental period can be shown on your confirmation email and in our system). If the garment is not returned by the due date stated in the terms and conditions, you will be liable for late fees (of $20 per late day). You, the renter, have no right to hold the garment longer expiration date. The renter holds liability for the garment as soon as it is picked up or delivered to the location arranged and placed under your procession until it is returned in our drop box or delivered back to our return address.

 

By Jess Rentals is always the legal owner of all rental items, you are simply paying to ‘borrow’. Therefore, all items MUST be returned and on time.

The renter acknowledges that in any breach of the rules stated in the Terms and Conditions, By Jess Rentals has the ability to seek the described amendments (for example, but not limited to, the full purchase price of the item).

Methods can include debt collection agencies, at the renters cost.

 

We highly hold our responsibility to provide you with your rental in a timely period and in good condition.

 

All prices listed on our website are in New Zealand Dollars (NZD).

 

If you are under 18 years of age, your parent or legal guardian must agree to this contract and allow you to rent before doing so.

 

  1. Rental Fees

The rental fee is listed on our website in New Zealand Dollars (NZD). It is also shown when you select your garment and during the payment process.

 

Through submitting your order, you agree to authorise us to charge your payment method for the rental fee and necessary shipping costs.

 

Rentals cannot be booked or held prior to payment. We do not hold items prior to payment.

 

 

 

  1. Garment Arrival Times

We only ship on weekdays, as per NZ posts network.

 

We will contact renters in the event of a disruption to your booking, at least 1-2 days prior to an event.

 

All postal bookings for Friday/Weekend must be booked by 12pm Wednesday on the week of your event. We do not offer refunds in the event the garment does not arrive in time if you haven’t selected the right date or submitted an order prior to the cut off.

 

If you are needing your garment early on the morning or the day prior to your event (for example, if you are travelling early to your event) please select the date of the day you are needing it by and not your event date.

  

When you have booked an order for a pickup you agree to picking up your garment from our collection location in Christchurch. Pickup times are found on our ‘local pickups’ tab found on our website; these change occasionally so please check this on the Tuesday of the week of your event to know when your garment can be picked up. You MUST receive an email stating your order is ready for collection before arriving and must collect within the times stated on our website unless arranged prior. If you are unsure, please contact us by calling or messaging – the ’contact us’ tab has more information on how you can get in touch.

 

Postal Rentals placed less than 3 working days in advance of their rental start period are at the customer’s own risk!  We do not offer refunds or store credits for postal orders placed on the Wednesday (after 12pm), Thursday, Friday prior to weekend rentals OR orders placed less than 3 working days in advance to the rental period start date as we were not given enough time to ensure these were sent earlier to avoid postal delays.

 

The renter holds liability to select the correct postal service for them, whether they are rural or non rural. If it is selected incorrectly there is a risk of it not arriving in time, as we ensure all rural addresses are sent earlier than our standard rentals. 

Please note: Due to how busy we are on Mondays with cleaning, returns etc, all postal orders are sent on Tuesday-Wednesday. If you have booked a Wednesday rental please be aware there may be a risk. We send all parcels with overnight shipping, but there is always a risk of it not arriving on time.

 

  1. Item Care/Damages

You agree the name placed on the order is legally responsible for the item in the case that issues arise. You are responsible for the garment from when it arrives to you (information provided on the tracking number stated delivered) or when the garment is collected from our pickup location, until it is dropped back in the drop box or is stated ‘delivered’ on the tracking number on our provided postal bag.

 

You agree to treat your rental item(s) with care so that unnecessary damaged/stains do not occur. If the garment fails to be returned or is damaged/damaged beyond repair you will be held accountable and required for loss, destruction, or damage to the goods. This may be due to fire, stains, pulls, tears, major stains, loss of item, destruction or any other occurrences that may result in the garment, following your rental, being returned in a garment in a damaged condition or not returned at all.

 

You are required to pay compensation in order to replace, repair or clean the damage to the garment back to its original condition prior to your rental. Compensation for damaged garments also includes covering loss of income for further bookings which are impacted by the damage or loss of the garment. Items that must be entirely replaced or compensated for partial damage must include compensation of the full RRP of the garment if the garment is replaceable via a retailer, plus any import taxes and shipping costs. If the garment is unable to replace via a retailer and/or is no longer sold anymore, the renter must pay 150% of the replacement cost plus any import taxes and shipping costs. This will cover some of the loss of income caused, as we will no longer be able to stock this garment. If the garment is permanently damaged but still able to be rented and cannot be replaced, you may be required to pay a permanent damage fee of the RRP and not 150% of the dress, as this depreciates our garment significantly.

 

When renters pay compensation to replace the damaged garment, under no circumstances are they entitled to the damaged garment. You are paying for a replacement, not to purchase the damaged garment.

 

Not following instructions outlined by us, in the rental agreement, return card or email instructions make you liable to any compensation which is deemed necessary. This includes things such as posting a return on your own postage, using postal drop boxes, failing to abide by garment care instructions, altering garments, cleaning garments, etc. In doing so you authorise us to charge for repair costs, replacement costs AND/OR loss of income compensation.

 

If cleaning is necessary to fix damages/staining, this must be covered by the renter in full, even if the attempts to clean/repairs are not successful.

 

Repairs/cleaning of the garments will only be to satisfaction if the garment can be returned to its original condition prior to the rental. This is at our discretion to assess; our decision is final.

 

You agree that if you receive an item damaged and the damages were not made by you, contact us within 12 hours of receiving the garment with photos as soon as the garment is received. To be eligible for a full refund: The garment mustn’t be worn if you are dissatisfied of the condition and must be returned within 24 hours of receiving the garment by the method you had arranged (for example, postal using the return bag or drop-off in the drop box). Should renters NOT do this immediately they will be subject to pay compensation for these damages upon the rental of the garment and will not be eligible for a refund.

 

By renting a garment with us you hereby authorise By Jess Rentals to charge you the renter these described costs, if any damages, staining, theft, or loss occur. If the item is unable to be replaced, we still require these same costs.

 

  1. Cleaning

All items are cleaned thoroughly by us between rentals.

 

Dry cleaning is only used in more extreme circumstances as we require quicker turnarounds to ensure your garment gets to you in time.

 

If staining is significant, we may outsource a cleaner to take care of this, you the renter will be liable to cover these costs - the cost varies depending on how significant the staining is. If cleaning isn’t handled appropriately there is a potential risk that the stain may set into the garment during the wash, hence why we do not manage these garments.

If staining does not come out, we will give the renter the opportunity to clean it themselves. If this is not successful, then the replacement cost may be required (Section 4).

 

We have an on-site steam ironing machine which is used to iron and sanitise garments.

 

Depending on care labels, garments are either machine washed in delicate bags, cold soaked, or dry cleaned (if necessary). Stain removal techniques are also used when appropriate/necessary.

 

Garments should be expected to have minimal staining. We aim to notify you of any stains to the exterior of garments prior to you renting it.

 

 

  1. Issues upon receiving a rental.

Refunds are offered in the case where an item is received damaged and/or stained beyond wearability and we are notified within 12 hours, and the item/s must be returned/ sent back within 24 hours after being received and remain unworn.

Choosing to wear the item to your event means you accept the item in this condition and waive the right to refund. You will also be liable for any damages to the garment.

 

Refunds or credits are not offered for sizing issues or fit. Measurements can be found on the brand of the dresses website. We are more than happy to provide a size guide and/or photos of the garment on if you get in contact with us.

 

  1. Theft or Unpaid Damages

When theft or unpaid damages occur (the item is not returned after the rental period ends or damages to the garment which has not been compensated by the renter), you will receive an invoice for up to 150% of the garment's total RRP OR the cost of damages as determined by By Jess Rentals. You will be liable for the loss of income for any future rentals we must cancel.

 

If you, the renter, fail to pay these charges you authorise By Jess Rentals to take further steps to seek compensation. Methods can include debt collection agencies, disputes tribunals, naming your full name publicly. Renters who breach the rental agreement/contract waive their rights to their information being kept private. Personal data entered when placing the order may be discretely used to recover the garment AND/OR seek compensation (a renter’s 1full name is the only exception to this).

Renters must cover all debt recovery costs should we need to use debt collection agencies, disputes tribunals or legal action. If an invoice, fee, or garment returned is over 5 working days late/unpaid the debt OR we have been unable to contact the renter, the debt will then be subjected to these further costs if necessary.

 

By Jess Rentals also reserves the rights to take all steps necessary to receive the required compensation or fees required by breaking these terms and conditions outlined in this rental agreement. Such as legal action and debt collection.

 

Should a customer have an outstanding debt to us, and then place a new order. We have the right to not fulfil and cancel the new order. We also reserve the right to keep the new orders payment as compensation for the outstanding debt.

 

  1. Order modifications

Orders can be modified prior to postal or pickup. This can be either the garment itself or the rental period dates. Please contact us ASAP if you require this. If you are changing garments, this is subject to availability.

 

If a customer changes the garment to a lesser value garment, they will be eligible to a store credit of the difference. If the new garment is of a higher value to the previous garment, the renter must cover the difference prior to sending the garment or pickup.

 

  1. Cancellation

We understand that during these uncertain times your events may be cancelled due to covid or other causes. If this happens to you, you are liable to let us know as soon as possible. The customer must contact us to cancel the rental and receive a store credit of the full amount as long as it is a minimum of a week notice prior to the booked date of the garment. You will be eligible for a store credit of the amount you paid if you let us know a minimum of 7 days prior to your booking.

 

  1. Returns

Please ensure your garment is returned either by dropping it back to us or posting it using the supplied postal bag the next working day after your event (stated on the end date of your confirmation email).

 

We rely heavily on trusting renters to return the garments on time, by not doing so you are potentially affecting another renter's garment for their special event and will be liable to cover the rental cost for reimbursement.

 

Please only return poster garments and our prepaid return bags to post office counters. Please do not use post office drop boxes- drop boxes will often result in the parcel being sent and later post which is longer than usual. Late fees will apply if returns are posted in postal drop boxes.

 

If you have lost your return postal bag please get in contact with us ASAP and we will e-mail you through the shipping label to print on an A4 piece of paper to then stick on a postage bag.

 

Please do not ship back pick up rentals, if postage is necessary for a pick up booking please get in contact with us first to let us know. Late fees will apply as this delays the return process.

 

All pick up bags must be returned with the garment, this allows us to have a sustainable approach. All bags not returned will require a $30 replacement fee.

 

All pick up bookings must be returned in the wooden drop box outside the grey sliding door where our try on room is, please do not drop garments off in our mailbox or by the front door as this risks them getting stolen. Stolen or lost garments will result in a replacement fee.

 

  1. Late Fees

If the garment is not correctly posted back to us at a NZPost counter by 1pm OR the garment is returned late, we require a $20 per day late fee for everyday starting as soon as the garment is deemed late AND/OR compensation for any loss of income caused by this.

If you return a garment late and due to this another rental has to be cancelled, you are required to pay compensation to the full value of the rental that has to be cancelled.

 

If your due date falls on a public holiday police in the garment back on the next normal working day. If it is a regional public holiday and does not apply nationwide please inform us of this.

 

Incorrect methods of returning rental garments may include:

 

  • Using your own postal bag.
  • Using letter/parcel drop boxes instead of post office counters.
  • Offloading your return duties to another party which results in a late return (E.g. hall staff, work postage areas, parents etc).

 

Late fees also apply to late payments of replacement costs of garments, damage and cleaning compensations.

 

  1. Extended Rentals

We do offer extended rentals. Please get in touch with us if you require this service.

  1. Payment Options

The payment is offered by ‘By Jess Rentals’ through our secure checkout system, including:

  • Visa
  • MasterCard
  • American Express
  • Afterpay
  • Apple Pay
  • Shopify Pay
  • Google Pay
  • BJR gift cards

 

We do not hold or take bookings prior to payment being made.

 

  1. For Sale Items

All purchases of for sale items are all final. These cannot be returned or exchanged. We describe any defects in the description, please contact us if you are wanting more details of a particular item.

 

  1. Your Obligations

Your obligations are outlined in this rental agreement, by renting with us you agree to the above.

 

Once the garment has been collected or delivered, you are responsible for its safety and condition. Therefore please treat it as if it was your own.

 

You, the renter, have an obligation to, but not limited to:

  • Take care of the garment to the best of your ability.
  • Do not wash or alter our garments.
  • Pay compensation as required by breach of the rental agreement is agreed at checkout.
  • Return the garment correctly and on time as stated in this agreement and on your rental card.

 

If you have any questions, queries or issues please get in contact with us. We aim to respond to your inquiry if not immediately within 2 working days.

 

Thank you so much for choosing to rent with us, I thoroughly appreciate your support!

 

By Jess Rentals x

 

We cannot wait to rent to you, what are you waiting for? Get Renting! 💗